User guide

About payment
Payment is accepted by various credit cards PayPal deferred payment (Paidy)
■Paypal Registered credit card or bank account
Deferred payment (Paidy) Convenience store payment and bank transfer
Post-payment (paidy) will be paid by the 10th of the following month at the end of the month when the bill is confirmed.。
In the case of convenience store payment, if the fee of 356 yen (tax included) is bank transfer, the customer will be responsible for the transfer fee.

Regarding delivery
【About delivery】
■Delivery company Yamato Transport輸
■Shipping fee Free shipping if the total shopping amount is 5,000 yen (excluding tax) or more at the same delivery destination.
Please check the table below as the charges vary depending on the destination.

 Hokkaido 949 yen (tax included)
Kita Tohoku Aomori Akita Iwate 669 yen (tax included)
South Tohoku Miyagi Yamagata Fukushima 575 yen (tax included)
Kanto Tokyo Ibaraki Tochigi Gunma Saitama Chiba Kanagawa Yamanashi 575 yen (tax included)
Shinetsu Nagano Niigata 575 yen (tax included)
Hokuriku Toyama Ishikawa Fukui 575 yen (tax included)
Chubu Shizuoka Aichi Gifu Mie 575 yen (tax included)
Kansai Kyoto Shiga Nara Wakayama Osaka Hyogo 669 yen (tax included)
China Okayama Hiroshima Yamaguchi Tottori Shimane 762 yen (tax included)
Shikoku Kagawa Tokushima Kochi Ehime 762 yen (tax included)
Kyushu Fukuoka Saga Nagasaki Kumamoto Oita Miyazaki Kagoshima 949 yen (tax included)
Okinawa 949 yen (tax included)

※Prices may vary in some remote island overseas areas. We will calculate and inform you separately.
※If you place an order in large quantities, we may send you the packaging separately, so we will notify you by confirmation email.

【About designation of delivery date】
You can select the date from 5 days after the order date.。
If you do not specify the date and time, we will ship sequentially as soon as the order is confirmed and ready.
You can specify the delivery time from the following。
・8:00-12:00 in the morning
We do not carry out mass production and mass inventory to maintain the freshness of products.
Depending on the timing, it may take some time to ship, so please place an order with plenty of time when purchasing.
Even if the date and time are specified, it may not be possible to deliver on the specified date due to reasons such as order status product characteristics remote island area unseasonable weather.
Please note。

About the delivery note receipt
We refrain from enclosing the delivery note receipt from the viewpoint of personal information protection.
If you wish to enclose it, please write in the remarks column。
If the delivery address of the product and the delivery address of the receipt are different, a separate shipping fee will be charged.

Return / Exchange Cancellationいて
Please contact us by email first。
We make every effort to inspect the product, but if the product is defective or if a product different from the one you ordered arrives, please contact us within 10 days after the product arrives.
As a general rule, we will only accept returns or exchanges if you contact us within 10 days after the item arrives.
Please note that we will not be able to accept returns or exchanges if you do not contact us.
We will bear the shipping fee in case of our mistake or wrong shipping, but the shipping fee in case of customer's convenience will be borne by the customer.
【Cases where returns and exchanges cannot be accepted】
・Returns and exchanges at your convenience
・If you make a mistake in specifying the quantity or flavor
・If the product has been opened
・If you do not contact us
・If 10 days have passed since the item arrived
※It is not possible to cancel after confirming your order。
※Please check the product as soon as it arrives.
※Since each item is made by hand, the shape and color of the item may vary.
Please note on your purchase beforehand.

About inquiries
We accept online orders 24 hours a day.
We do not accept orders by phone or email。
Saturdays, Sundays, and holidays are closed days.。
Please note that we will reply to your shipping inquiry the next business day.
1-8-19 Akatsutsumi, Setagaya-ku, Tokyo Daiichiinari Building 308
TEL +813 4361 9785
FAX +813 4496 4255
As a general rule, we do not accept telephone inquiries. Please contact us by e-mail or the inquiry form on the site. Telephone inquiries are for phones with no history, so please contact us back. Please note that we cannot do it.

We will always send you an email confirming your order within the next business day from the time of ordering. Due to the influence of email security etc., we may not receive important notifications from our shop.
If you do not receive the email, sorry to trouble you.が
Please contact us after you specify to receive.

About the product
It is a completely additive-free snack that does not use preservatives.。
Therefore, it is a product that is prone to mold due to deterioration oxidation due to contact with air and storage conditions.
Please pay attention to quality control after opening and use as soon as possible so that your dog can give it with confidence.
※Please be careful especially in the rainy season summer.

About the expiration date
All the products in this shop are made of simple raw materials without using antioxidants or preservatives, so it is 3 months from the date of manufacture.
We would appreciate it if you could use the product as soon as it arrives.